FAQs

Some of our frequently asked questions

SHIPPING

For Australian orders -

Standard Flat Rate: $10

For orders over $200 – FREE

Express Flat Rate: $25.00

For International orders

Postage costs will depend on your location and will be calculated at checkout. Both standard post and express are available.

How long does it take for my order to be sent?

We endeavour to ship all orders within 3 business days however during peak periods and sales, please allow up to 5 business days for your order to be processed. (This excludes public holidays in the state of VIC).

How long will my order take to arrive?

Shipping times vary based on your location. All of our online orders are shipped via Australia post and therefore run expectant to Aus post shipping times. If you would like your order in a hurry, please select Express Post as your shipping option at check-out.

Once your order has processed you will receive an email with tracking information.

Please note Hugh Charles does not take responsibility for any lost/damaged parcels once the package has been lodged with Australia Post. 

Incorrect postal address

Once your order is placed, we are unable to change any delivery details or information so please ensure you triple check your address before checking out.

Missing or incorrect items

If you have discovered an issue with your order, we require notice within 3 days of your order being delivered. Please email sales@hughcharles.com.au

INCORRECT ITEM ORDERED

Please take care to order the right item and size, as we are unable to amend orders once they are placed. If you have ordered an incorrect size, you will need to follow the returns process to return the wrong item.

SIZING

All product pages have a Size Chart link under the size variant option.

A link to our sizing guide can also be found here. If you're not sure what size you normally take, the best way to ensure you select the right size for you is by finding a similar style of shirt at home & compare our flat lay measurements to it.

You can also contact us at sales@hughcharles.com.au if you need assistance.

RETURNS/EXCHANGES

For all Returns - Exchanges, Refunds, Store Credits please see our Returns Policy

WHOLESALE

If you are interested in becoming a wholesaler of Hugh Charles, please get in touch with us at sales@hughcharles.com.au

UNIFORMS & EMBROIDERY

Do you offer embroidery/branding?

We offer embroidery on all shirts - with a minimum order of 5. 

To place an embroidery order, please email sales@hughcharles.com.au